Our experience with OpusCare was wonderful. They made a very difficult time a little easier to deal with. The nurses were very kind and compassionate. Supplies were always available and plentiful. I would recommend OpusCare in a heartbeat. Thank you for everything.
My grandmother was low on medication and the pharmacy (a third-party provider) had guaranteed the medication would arrive on time. It was 6 in the evening and the medication had not arrived. I contacted Ms. Barby McDaniel, who was originally the representative who assisted in having my grandmother registered with OpusCare. While it wasn't her responsibility to follow up on anything and could ha...Read More
Estimado Dr. Roque y el Equipo de OpusCare of Florida, Reciban mi sincere agradecimiento por todo el cariño y ayuda que brindaron a mi esposo durante sus días muy dificiles. Ustedes tienen nuestra admiración y agradecimiento. Bendiciones y que OpusCare continue con mucho éxito. Un millón de gracias.
Apreciamos profundamente sus pensamientos y expresiones de apoyo en este momento de dolor. Quedamos muy agradecidos por el ayuda de OpusCare.
Good afternoon Dr. Roque-Velasco, I cannot let this go unnoticed for many reasons. I needed to put this on paper and bring it to your attention to let you know what an incredible experience I had spending an entire week with my sister who is a patient under your service. I live in North Carolina and the distance was horrifying when I learned of my sister’s condition. I flew down and o...Read More
Dear Dr. Roque-Velasco, This letter is to thank you and the staff at OpusCare for the care they provided to my mother. We are grateful that we had OpusCare staff there for constant 24/7 support. I particularly want to single out Gaby de LaGuardia, Ana Camacho, Yelena, Felicia, Omar, Mario, Dario and the entire team on call throughout my mothers at home hospice experience. The effective ...Read More
In March of 2020 my father became severely ill. I reached out to Opus Care. They were prompt and diligent in handling my case. They attended to my needs as well as my father’s in a highly professional manner. The care my father received from the Opus Care medical staff as well as social workers was excellent. They made the last few days of his life as comfortable as they possibly could. Thank...Read More
Dear OpusCare, This email is intended to let you know that I, Administrator and Owner of Residencia Salome, had the pleasure of having your Admission Nurse admitting a resident today for the third time. It is gratifying to communicate; he is the most professional nurse making our process easy and pleasant. Every detail of the admission process was and explained in detail. My resident's fami...Read More
Our family wishes to express our sincere thanks for the kindness and excellent attention Antonio Pulido received during his recent period of medical care. Of course, we are very sad about his death, but it comforts us to know that he received the best care available. The sensitivity and support of his staff helped us through what was a very difficult time, and we will never forget his kindness....Read More
They were so good in caring for my grandmother at the end of her life. They really care about your loved one and also about us as the family is going through grief.
I wanted to take a moment to thank OpusCare, specifically Dr. Ismael Roque-Velasco and his wonderful staff who led me through the difficult path to hospice of my late husband. I wish I could mention all the names of staff members that were involved. Julia was great from the first moment that she contacted me and made possible his transition from a nursing home to hospice. She took care of every...Read More
Inmensamente satisfecha y agradecida del trato profesional. Puede comprobarlo desde mi mirada de enfermera el empeño dedicación compación y trato digno....solo expresar mi eterno agradecimiento.....extensivo a Isabel Diaz RN,Ana Camejo RN y a Marcel RN....grandisimos profesionales...
I thank God that there are still some good hearted people left in this world like you all. Thanks again a million times to all of you. I will definitely refer Opus to anyone I know who needs your services. Have a blessed day.
I want to take a minute to thank OpusCare Of Florida for taking exceptional care of my grandpa till his last breath back in March 2017. I also wanted to thank their team members from his CNA Walt Disney, his nurse Maria Teresa, Patricia from grieving service, all the continuous care nurses that pass by our home, and also to the girls behind the scenes Lizandra and Olaidis for always working tog...Read More
Our patient’s daughter had very high praises for our company and services and she especially mentioned Nurse Anette Barranco. She was very thankful that she was there when the hospital nurse applied a tourniquet and that it was very tight to the point that the fluid was not flowing through and Nurse Anette fixed it and according to the daughter, saved the day and probably her Mother as well. ...Read More
My mother and I want to verbalize our gratitude for the services rendered to my Dad. I have never experienced customer service like Opuscare’s and even though I heard great things about the company, I never expected it to be so “perfect” and professional”. From the pharmacy delivery man to the nurse who pronounced, we have no words to express how grateful we are for everything Opus did ...Read More
OpusCare was responsible for the care of my grandmother. Usually, after a death of a family member, unless something goes wrong with the care given, providers aren't told anything because the families are now entering the grieving of losing a loved one. In this case, I could not be happier that my grandmother passed away peacefully. Much of that peace is due to the care by OpusCare.
There was one OpusCare nurse that I would like to recognize. His name is Yalkin Valdez Gonzalez. Mr. Gonzalez was responsible for my grandmother's care during the last shifts of her life. My grandmother was 93 years old and was very frail. The amount of compassion and attention to detail Mr. Valdez Gonzalez especially had for her was beyond exceptional. You will probably receive other correspon...Read More
Thank you for all the love, concern, and attention that you provide for my parents. I can’t always be there for them, but you are, and I appreciate all of you so much. A special thanks to the OpusCare team for keeping me informed. Happy Holidays to all of you!
Dr. Roque, Thank you for giving me the opportunity to learn and grow within your company. I’m loving every challenge I face and I truly appreciate it! Most importantly, thank you for reminding me of how crucial it is to go back to school and get an education. No so much for the title, but to gain knowledge. Time is the one thing you can’t get back might as well make it meaningful! Wishi...Read More
Dear Dr. Roque-Velasco, I want to take this opportunity to personally thank your company for providing extraordinary service to my father. My father was a hospice patient for 26 months. During this time all he ever received was loving care and superb medical attention from medical professionals and office staff. During my caregiver time I was truly blessed to have had the opportunity to...Read More
Thank you so much, Ish, for everything you did for him. We are eternally grateful for your help and the service OpusCare provided him and us. Lorenzo & Yanette were very special with my dad.
I am writing to let you know my mother has passed away, Wednesday, March 25, 2020. I want to share that the hospice care, love, and compassion of the nurses and nursing aides who were by my mother’s side while suffering from pancreatic cancer, were a blessing for us (my father, my brother, son, and myself). My sincere thanks to everyone, starting with Lillian, Dariel, Isabel Mario, Pedro,...Read More
Dear Mrs. Milton, My Mother, Esther M. Picaza, was under your care from June through September, 2019. Everyone in your team was absolutely exemplary. I commend OpusCare from the Sales approach to Daily Services to Final moments. Richard at Social Services as well as Priscilla in nursing care were always professional and empathetic, as were Yanivis and Sandra in customer care. Hea...Read More
Dear Opus Team, The Buron Family would like to thank you from the bottom of our hearts for the special care you had for our lovely father/grandfather, Alberto Buron. Thank you for always responding to our requests in a timely manner during though times for our family. We would like to give special thanks and let you know how grateful we are for your exceptional staff composed of Madelai...Read More
Es con mucho gusto y agradecimiento que le envío este correo, con dolor que mi querido tío falleció esta mañana.. Le quiero comunicar en nombre mío y de mi familia que la atención y dedicación del equipo encargado del cuidado de Horacio fue absolutamente excepcional. La educación, atención a detalles, suavidad, respeto y entrega de corazón al bienestar del paciente por parte de to...Read More
My father, Joaquin Ruiz, was admitted in hospice on Sept. 29, 2017. He has always had an excellent team of caretakers that not only have provided all the necessary help regarding the health issues, but they have helped the family cope with this difficult situation. Yamiri Leon, his Head Nurse, Carmen Martinez, CNA, and Pedro, his nurse, have been crucial in keeping my father with comfort at thi...Read More
Less than a month ago we were lost! Our father's rapid deterioration into what we now must face to be the final stages of his disease, left us distressed and disoriented. And then God sent OpusCare into our lives and for that we are deeply grateful. Contact was made at the eve of Hurricane Irma's arrival, and we were stunned that in spite of the crisis mood in Miami, your staff, Mario Lopez...Read More
OpusCare of Florida is absolutely flawless in its service. As someone in the health care field I have never come across a company that provides such exceptional service. The staff that came to take care of my grandmother was highly professional, empathetic and courteous. The equipment and supplies provided by the company are of utmost quality. Moreover, the customer service is impeccable and th...Read More
Quiero darte las gracias por todo lo que hicistes por mami. Eres un angel que nuestro Señor le mando. Ustedes han sido mas de lo que yo speraba. Mami estuvo cuidada y amada por tu equipo. Que es un equipo sin igual. Te digo que de mi todas las personas sabran de Opus y el trabajo tan fantastico que han hecho hacia mi mama. Por favor pasale esto a tus superiores para que sepan lo mucho que les ...Read More
This was my first experience with OpusCare. Let me start by saying I was blown away by the amount of compassion, sympathy, gentleness, and benevolence your nurses have for their patients. They were all very respectful and treated my grandmother as if it was their own family member.
OpusCare is setting the bar high for other providers. I ask that you share my appreciation with the OpusCare staff. They provide exemplary service and world-class care. If in the future a prospective client needs a reference in determining care for their loved one l will be more than happy to share our experience with OpusCare with the highest respect.
This letter is to formally thank OpusCare as a caring health provider. I want to express my eternal gratitude to all the caregivers who has an opportunity to assist my mother with all her health needs. Her care was a great success because of the hard work and dedication provided by each of the care workers. Their teamwork resulted in the best healthcare my mother could have received, and it was...Read More
Thank you for all the love, concern, and attention that you provide for my parents. I can’t always be there for them, but you are, and I appreciate all of you so much. A special thanks to the OpusCare team for keeping me informed.
Thank you to OpusCare for taking care of my mom. Actually let me expand, you have a great team who responded immediately and started the ball rolling so my mom would have the best care and comfort. They were professional and very knowledgeable yet compassionate, able to do maneuver through the hospital staff and get my specific requests done. Thanks again, Ish.
OpusCare Organization, Just a note of sincere appreciation for the level of care and support given to my husband and our family. The professionalism shown was excellent throughout his final days. Thank you! Special thanks to all the nurses who cared for him. Your kindness will never be forgotten.
So grateful for OpusCare of Texas !! My dad had been battling cancer for the past year... at the beginning on Nov 2019 his health declined fast and my poor mom was trying to held everything on her own... I called and spoke with Amy and within hours she was there to help my dad get the care he needed... their staff is professional ,caring and committed in providing the best care... they brought ...Read More
Dear Ish There are no words to express how grateful I am to OpusCare. I hope you’re doing well. I’ve been meaning to write you this note to let you know that someone I know was singing Opus Care’s praises the other day. My lifelong friend lives with and cares for her grandmother and recently had an issue where her grandmother was told she needed to go to the doctor’s office....Read More
Dear Dr. Ismael Roque-Velasco, Sadly, on March 20th of this year, my father, Rolando Alvarez, lost his battle with cancer and Alzheimer’s. We are devastated by the loss but have found some comfort in the outstanding service our family received from OpusCare of Florida. I was referred to you company by my friend Ms. Hortencia Castellano. I shared my concerns about my father’s special hea...Read More
The Opus team has been amazing! They are loving, caring, and professional. My 95 year old dad has lung cancer and has been under the care of hospice several months. There have been many close calls when we thought we would lose him-but he pulls through and is stable! Last February he became severely weak and dehydrated-( due to diarrhea)-he ate very little, he could not speak, and blood pressur...Read More
I want to thank you both very much for all the help you two provided me with Opus. My mother passed away on Friday and thanks to you she had professional nurses by her side on her last moments with us. I was able to be with my mother because I was called and informed by the nurses who were so very nice and caring. Words cannot express my gratitude enough. Thank you.
I wanted to give you "Thanks" for all the support and professional service provided to my mom while she was to care of you. Also thanks to the staff that day to day worked with my mom, with careful dedication. Special thanks to Teresa Paula the Supervisor, her nurse Antonio Crespo and Dolores Dominguez, the CNA, who took care with affection to my mom. My family and I were always calm, becau...Read More
One of your social workers explained that they want to always "exceed patient/family expectations". I need to tell you that your team already has and it is a testament to your company's professionalism and compassion. We had a small obstacle with the delivery of equipment and it was quickly resolved to our satisfaction by your entire team particularly your nurse named Elizabeth. Patient referra...Read More
Por medio de la presente, queremos expresarles nuestro sincero agradecimineto a todo el personal que directa e indirectamente trabajo junto con nuestro ALF Sarah’s Senior Home, Inc. para proveer un servicio de exelencia y calidad a nuestro paciente, Emma E Padilla. Nuestras felicitaciones para todos y aunque solo fueron pocos dias de trabajo, hemos quedado impactados con la sencibilidad y pro...Read More
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