Testimonials

Thank you very much Dr. Roque-Velasco and staff for your condolences. My family and I will, for sure, continue to look for OpusCare’s professional and good care when needed

Our experience with your company was wonderful. You made a very difficult time a little easier to deal with. The nurses were very kind and compassionate. Supplies were always available and plentiful. I would recommend you in a heartbeat. Thank you for everything.

Estimado Dr. Roque y el Equipo de OpusCare of Florida, Reciban mi sincere agradecimiento por todo el cariño y ayuda que brindaron a mi esposo durante sus días muy dificiles. Ustedes tienen nuestra admiración y agradecimiento. Bendiciones y que OpusCare continue con mucho éxito. Un millón de gracias.

Familia de Paciente

Apreciamos profundamente sus pensamientos y expresiones de apoyo en este momento de dolor. Quedamos muy agradecidos por el ayuda de OpusCare.

Familia de Paciente

Dear Dr. Roque-Velasco, This letter is to thank you and the staff at OpusCare for the care they provided to my mother. We are grateful that we had OpusCare staff there for constant 24/7 support. I particularly want to single out Gaby de LaGuardia, Ana Camacho, Yelena, Felicia, Omar, Mario, Dario and the entire team on call throughout my mothers at home hospice experience. The effective guidance and support provided with compassion and sensitivity made my mother’s care possible. You are fortunate to work with such a capable and caring team,and we wish everyone at OpusCare our sincere thank you and all the best for 2021.

In March of 2020 my father became severely ill. I reached out to Opus Care. They were prompt and diligent in handling my case. They attended to my needs as well as my father’s in a highly professional manner. The care my father received from the Opus Care medical staff as well as social workers was excellent. They made the last few days of his life as comfortable as they possibly could. Thank you, Opus Care, for your support during this difficult time!

Our family wishes to express our sincere thanks for the kindness and excellent attention Antonio Pulido received during his recent period of medical care. Of course, we are very sad about his death, but it comforts us to know that he received the best care available. The sensitivity and support of his staff helped us through what was a very difficult time, and we will never forget his kindness. We express our thanks to all who worked. Maria T. Fernandez, RN Enid Matos, RN Roxana Palomino, CNA Once again thanks for all your support and help in the most difficult moments of our life.

SERGIO PULIDO AND FAMIL

They were so good in caring for my grandmother at the end of her life. They really care about your loved one and also about us as the family is going through grief.

Hollie Rhodes

Inmensamente satisfecha y agradecida del trato profesional. Puede comprobarlo desde mi mirada de enfermera el empeño dedicación compación y trato digno....solo expresar mi eterno agradecimiento.....extensivo a Isabel Diaz RN,Ana Camejo RN y a Marcel RN....grandisimos profesionales...

Lilian Carballo

South Florida

I thank God that there are still some good hearted people left in this world like you all. Thanks again a million times to all of you. I will definitely refer Opus to anyone I know who needs your services. Have a blessed day.

Patient's Daughter

South Florida

Our patient’s daughter had very high praises for our company and services and she especially mentioned Nurse Anette Barranco. She was very thankful that she was there when the hospital nurse applied a tourniquet and that it was very tight to the point that the fluid was not flowing through and Nurse Anette fixed it and according to the daughter, saved the day and probably her Mother as well. She insisted that the Team Director was informed of this. She claims that it was a learning experience for her.

Quiero darte las gracias por todo lo que hicistes por mami. Eres un angel que nuestro Señor le mando. Ustedes han sido mas de lo que yo speraba. Mami estuvo cuidada y amada por tu equipo. Que es un equipo sin igual. Te digo que de mi todas las personas sabran de Opus y el trabajo tan fantastico que han hecho hacia mi mama. Por favor pasale esto a tus superiores para que sepan lo mucho que les agradezco todo lo que hucieron por mami. Y sobre todo con la compasion y profesionalismo que lo han hecho.

Patient's Daugther

South Florida

I'm writing on behalf of Richard Cabezas who I had the pleasure to deal with in the recent past in regards to re enrolling my mother in Opus. He was immensely sympathetic and humane and was able to pave the way for us although It is my understanding that patients are not readily readmitted following a hospitalization.
Our family has really depended on Opus and the fine team you've assembled. It has given us great comfort to know that you are in our corner during such difficult moments when a loved one is in dire need of palliative services. If it were not for Richard and his understanding of our particular situation my mother would be missing the dignity, affection and attention that has been given by all members of her Opus team as her health worsens.
Our appreciation is boundless. Thanks to Richard who went out of his way to help and kudos to Opus for operating from the heart and not just as a business.

I would like to thank OpusCare for the exceptional care of my grandmother. I would personally like to thank our Case Manager for her special and dedicated attention since the process started and for her humane qualities. In addition, I would also like to thank Yalkin Valdes for being like an angel on earth, going above and beyond for grandma. Lastly, Gregory helped guide my family in the final moments.

Our experience with OpusCare was wonderful. They made a very difficult time a little easier to deal with. The nurses were very kind and compassionate. Supplies were always available and plentiful. I would recommend OpusCare in a heartbeat. Thank you for everything.

There was one OpusCare nurse that I would like to recognize. His name is Yalkin Valdez Gonzalez. Mr. Gonzalez was responsible for my grandmother's care during the last shifts of her life. My grandmother was 93 years old and was very frail. The amount of compassion and attention to detail Mr. Valdez Gonzalez especially had for her was beyond exceptional. You will probably receive other correspondence from my family, but I felt it was necessary to advocate and thank your team openly.

Dr. Roque, Thank you for giving me the opportunity to learn and grow within your company. I’m loving every challenge I face and I truly appreciate it! Most importantly, thank you for reminding me of how crucial it is to go back to school and get an education. No so much for the title, but to gain knowledge. Time is the one thing you can’t get back might as well make it meaningful! Wishing you and your family lots of love, health and prosperity for the new year!!

Dear Dr. Roque-Velasco, I want to take this opportunity to personally thank your company for providing extraordinary service to my father. My father was a hospice patient for 26 months. During this time all he ever received was loving care and superb medical attention from medical professionals and office staff. During my caregiver time I was truly blessed to have had the opportunity to meet and work closely together with good-hearted, kind and thoughtful individuals. These individuals exceeded my expectation each and everyday. They went beyond their call of duties. Carmen Ferias – Head Nurse Olga Rosas – Nurse Jorge Plata- CNA Damaris Trenhss- CNA and Private Home Caregiver Lidia Perez- CNA Helen Piloto- Office Staff I want to extend my warmest gratitude and a big thank you from the bottom of my heart. Please, if you would be so kind and share this letter with them it would be most appreciated. The truth is all the staff members at OpusCare are great, however the individuals listed above touched my heart in a way words cannot express. I wish you and your team continuous success and many good blessings. Thank You,

Patient Caregiver

Thank you so much, Ish, for everything you did for him. We are eternally grateful for your help and the service OpusCare provided him and us. Lorenzo & Yanette were very special with my dad.

Gigi Polit

Dear Mrs. Milton, My Mother, Esther M. Picaza, was under your care from June through September, 2019. Everyone in your team was absolutely exemplary. I commend OpusCare from the Sales approach to Daily Services to Final moments. Richard at Social Services as well as Priscilla in nursing care were always professional and empathetic, as were Yanivis and Sandra in customer care. Heaven only knows that losing a 100 year old parent is very difficult - what to do, with whom and when as they age, are key decisions. OpusCare Hospice was the right decision. You run a tight ship! So glad you were there for us!

Ana

Dear Opus Team, The Buron Family would like to thank you from the bottom of our hearts for the special care you had for our lovely father/grandfather, Alberto Buron. Thank you for always responding to our requests in a timely manner during though times for our family. We would like to give special thanks and let you know how grateful we are for your exceptional staff composed of Madelaine Lopez, Yudima Veloz Rojas, Luis Ramirez and Pavel Lopez Telleria. We want to thank you for showing so much care and compassion for our dearest father/grandfather, for always willing to answer our requests and concerns and giving us the comfort needed during this tough time. Thank you for being so giving and caring and doing an amazing job.

The Buron Family

Es con mucho gusto y agradecimiento que le envío este correo, con dolor que mi querido tío falleció esta mañana.. Le quiero comunicar en nombre mío y de mi familia que la atención y dedicación del equipo encargado del cuidado de Horacio fue absolutamente excepcional. La educación, atención a detalles, suavidad, respeto y entrega de corazón al bienestar del paciente por parte de todos los involucrados es digno del mas alto reconocimiento. Desde la primera entrevista con la Sra Sandra Martinez en el hospital hasta el momento que retiraron el cuerpo de mi tío la experiencia con representantes de su empresa es meritoria de nuestro gran agradecimiento. Mis mas profundas gracias a Madelaine Lopez, junto a Yudima Veloz, quienes tuvieron más contacto con nosotros y cuya labor fue magnifica y por su sensibilidad por el bien del paciente y seguimiento aun cuando no se encontraban presentes en la casa…No se cuantas veces moleste a Madelaine con llamadas telefónicas y ella siempre respondía amablemente, con paciencia e interés sincero en solucionar mis necesidades. Igualmente estamos agradecidos de corazón a Waldisney Castro, Mario Morera, y Kenya Berastegui, a Ricardo cuyo apellido no recuerdo y al señor que vino la primera vez cuyo nombre no recuerdo, medico en Cuba. Le pido hacer llegar este correo por favor al Sr Ismael Roque como también a la Sra Lisandra Morey, por no poder copiarlos al no tener su correo electrónico. La felicito a usted, a su empresa y a todo el personal mencionado. Mil gracias

Marcelo Ali

Less than a month ago we were lost! Our father's rapid deterioration into what we now must face to be the final stages of his disease, left us distressed and disoriented. And then God sent OpusCare into our lives and for that we are deeply grateful. Contact was made at the eve of Hurricane Irma's arrival, and we were stunned that in spite of the crisis mood in Miami, your staff, Mario Lopez, took the time to enroll my father, Gerard Hermantin into OpusCare. After the disastrous passage of the hurricane you, Helen, guided us through, placing our Dad in an ALF, a very painful and difficult process for our family. The ALF, Sweet Home Care, is just what our family needed. It is not too far and we know that our father is in good care. Moreover, we know that we can continue to count on you as the inevitable approaches. There are no words to express our family's gratitude to you and to OpusCare.

Leonie Hermantin

South Florida

OpusCare of Florida is absolutely flawless in its service. As someone in the health care field I have never come across a company that provides such exceptional service. The staff that came to take care of my grandmother was highly professional, empathetic and courteous. The equipment and supplies provided by the company are of utmost quality. Moreover, the customer service is impeccable and the follow-up is prompt. The support system the company provided alleviated us from any burden. I have no words to express the gratitude I have towards OpusCare of Florida for its service, staff and care during such a sad and critical point in my family's life.

CARRIE C. SANCHEZ

South Florida

Por medio de la presente, queremos expresarles nuestro sincero agradecimineto a todo el personal que directa e indirectamente trabajo junto con nuestro ALF Sarah’s Senior Home, Inc. para proveer un servicio de exelencia y calidad a nuestro paciente, Emma E Padilla. Nuestras felicitaciones para todos y aunque solo fueron pocos dias de trabajo, hemos quedado impactados con la sencibilidad y profesionalismo con que manejaron y brindaron su apoyo para tan dificil caso.

SARAH’S SENIOR HOME, INC.

South Florida

My mother received wonderful care from Opuscare. Supplies delivered; personal care taken care of with her specific needs in mind. Weekly visits by a nurse and when end-of-life was imminent and more help was needed, 24-hour hospice nursing care was provided at home. These nurses were very caring and patiently explained what was happening in these last stages to all the family members. We could not have asked for better care. Thank you.

OpusCare was responsible for the care of my grandmother. Usually, after a death of a family member, unless something goes wrong with the care given, providers aren't told anything because the families are now entering the grieving of losing a loved one. In this case, I could not be happier that my grandmother passed away peacefully. Much of that peace is due to the care by OpusCare.

This was my first experience with OpusCare. Let me start by saying I was blown away by the amount of compassion, sympathy, gentleness, and benevolence your nurses have for their patients. They were all very respectful and treated my grandmother as if it was their own family member.

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OpusCare is setting the bar high for other providers. I ask that you share my appreciation with the OpusCare staff. They provide exemplary service and world-class care. If in the future a prospective client needs a reference in determining care for their loved one l will be more than happy to share our experience with OpusCare with the highest respect.

This letter is to formally thank OpusCare as a caring health provider. I want to express my eternal gratitude to all the caregivers who has an opportunity to assist my mother with all her health needs. Her care was a great success because of the hard work and dedication provided by each of the care workers. Their teamwork resulted in the best healthcare my mother could have received, and it was a huge success in my opinion. My mother’s life was extended by almost 2 years. The efforts of the caregivers, doctors, nurses, nurse assistants and everyone else that had a part of OpusCare describe what true love for healthcare is. I had a team ready to assist anytime and in anyway possible. Through their hard work, responsibility and professionalism OpusCare personnel showed me that you supported my mother’s healthcare and all my needs. I trust you accept a heartfelt appreciation of your exemplifying health care values. In closing I like to name some of the healthcare workers who dedicated time to my mother. Starting with Digna Espinosa, Marilys Valdes, Rafael Fonseca, Michel and all the doctors who so kindly answered my questions and assisted her with her transition.

Sincerely, Patient's Daughter

OpusCare Organization, Just a note of sincere appreciation for the level of care and support given to my husband and our family. The professionalism shown was excellent throughout his final days. Thank you! Special thanks to all the nurses who cared for him. Your kindness will never be forgotten.

So grateful for OpusCare of Texas !! My dad had been battling cancer for the past year... at the beginning on Nov 2019 his health declined fast and my poor mom was trying to held everything on her own... I called and spoke with Amy and within hours she was there to help my dad get the care he needed... their staff is professional ,caring and committed in providing the best care... they brought in all the hospital bed and medicine he needed to stay comfortable in his final days...

Dear Ish There are no words to express how grateful I am to OpusCare. I hope you’re doing well. I’ve been meaning to write you this note to let you know that someone I know was singing Opus Care’s praises the other day. My lifelong friend lives with and cares for her grandmother and recently had an issue where her grandmother was told she needed to go to the doctor’s office. The woman has severe dementia and has a lot of trouble walking. My friend cried on the phone to the doctor’s office explaining that she could not physically manage to get her mother out of the house and the person she spoke to recommended Opus. She had never heard of it and next thing she knew, within a day or two had a full setup at home with all the help she needed, medical bed, the works. She said they were a godsend and is so grateful to have the help. You’re doing such honorable work, doc. Thank you on behalf of my friend.

Dear Dr. Ismael Roque-Velasco, Sadly, on March 20th of this year, my father, Rolando Alvarez, lost his battle with cancer and Alzheimer’s. We are devastated by the loss but have found some comfort in the outstanding service our family received from OpusCare of Florida. I was referred to you company by my friend Ms. Hortencia Castellano. I shared my concerns about my father’s special health needs and she advised me to look into OpusCare. I am so happy that she made the recommendation as it has made all the difference in the world. Her referral enabled me and my father to make a connection with an amazing group of professionals. I will always be grateful to her for that. You should know that Norberto Diaz, Senior Community Outreach Representative, is a true asset to your company. He did an excellent job of guiding me every step of the way and answering all my questions about my father’s care. He always answered my calls and was completely approachable and professional when assisting me. He should be commended for his dedication and professionalism. Your nurses, Daniella Sanchez, Sandra Mayasen, Roberto Fernandez and social worker, Nacin Fernandez, were also exceptional in their service and care. They each did an excellent job of caring for my father and communicating with me regarding his progress. I am extremely appreciative to them for their attention to detail and service during my father’s final days. Please let you employees know how grateful I am and how lucky my father was to be in their care. Sincerely,

Josefa Alvarez

The Opus team has been amazing! They are loving, caring, and professional. My 95 year old dad has lung cancer and has been under the care of hospice several months. There have been many close calls when we thought we would lose him-but he pulls through and is stable! Last February he became severely weak and dehydrated-( due to diarrhea)-he ate very little, he could not speak, and blood pressure, blood sugar were uncontrollable. The hospice doctor and nurse advised us to take him to the hospital. We had him taken to the hospital and even though they found that his cancer had grown - the hospital staff were able to help him with IV fluids. After three days my dad came home and we thought our time with him was coming to an end. He was very weak, barely ate, and was no longer able to walk. God was not ready to take him, because he recovered and was himself again! Although he can no longer walk, my dad is still with us and strongly hanging in there. He is a fighter. I am thankful for the Opus physician and nurse, that urged us to treat his dehydration. I know we would have lost him too soon had they not recommended we take him to the hospital. I know my dad baffles them and he is the exception in these circumstances, but they have been amazing in every way. I am so thankful for this great team of professionals. I highly recommend Opus.

One of your social workers explained that they want to always "exceed patient/family expectations". I need to tell you that your team already has and it is a testament to your company's professionalism and compassion. We had a small obstacle with the delivery of equipment and it was quickly resolved to our satisfaction by your entire team particularly your nurse named Elizabeth. Patient referral is the best way to grow your company. Rest assured you have an appreciative family ready to refer you to other families and friends. Thank you and congratulations in having such a competent team. God bless

SILVIA FERNANDEZ(DAUGHTER)

South Florida

My mother and I want to verbalize our gratitude for the services rendered to my Dad. I have never experienced customer service like Opuscare’s and even though I heard great things about the company, I never expected it to be so “perfect” and professional”. From the pharmacy delivery man to the nurse who pronounced, we have no words to express how grateful we are for everything Opus did to facilitate our lives during such a difficult time. Thank you to Maria Teresa Fernandez, RN, Enid Matos, RN, Lurdes Arias, CNA, Olaidy Duarte, Laura Lopez, our admission nurse Julio, Yalkin Valdez, RN, David and Roman from OCHA staffing agency and every single person whose name we can’t remember. We’re just grateful for everyone who entered our home.

Roxana Casal

South Florida